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Success Story: Beach Rotana Hotel & Residences Elevates Hospitality with TVMagiX

  • March 18, 2025
  • 151 Views

Overview:

Beach Rotana Hotel & Residences, a prestigious five-star property in Abu Dhabi, sought to upgrade its in-room entertainment with a future-ready, cloud-based solution. With a large number of TVs across rooms and residences, the hotel needed a gradual, non-disruptive transition to a personalized, interactive, and fully integrated TV system. TVMagiX delivered exactly that.

The Challenge

Beach Rotana operated on a legacy Rich 4 system but needed to upgrade to a more advanced TV solution. The challenges included:

  • Ensuring a smooth transition without disrupting guest experiences.
  • Managing both old and new TVs efficiently during the upgrade.
  • Introducing interactive services while keeping operations seamless.

The Solution: A Hybrid Deployment Powered by TVMagiX

IPMagiX introduced a phased hybrid deployment that allowed the hotel to operate Rich On-Prem and Rich On-Cloud from a single server, ensuring:

  • Personalized Guest Interaction: Guests received custom welcome messages, promotions, and concierge recommendations tailored to their stay.
  • Hotel Services & Facilities Directory: Guests could explore hotel spa, dining, events, and local attractions through an interactive TV interface.
  • Real-Time Room Service & Billing: PMS-integrated features allowed guests to request housekeeping, view bills, and manage their stay effortlessly.
  • Multi-Language Communication: Support for English, Arabic, Russian, and more, ensuring global accessibility.

 

 

The Results: A Future-Ready, Interactive TV Experience

  • Seamless Guest Engagement: TVMagiX’s intuitive, content-rich interface elevated the in-room experience.
  • Operational Simplicity: IT and hospitality teams managed both legacy and cloud-based TVs from a single platform.
  • Scalable, Budget-Friendly Upgrade: The phased transition allowed for cost-effective digital transformation without financial strain.
  • Higher Revenue Opportunities: On-screen promotions encouraged guests to explore hotel services, increasing upselling potential.

Conclusion

Beach Rotana’s implementation of TVMagiX highlights how IPMagiX’s smart solutions drive digital transformation in hospitality. By combining seamless hybrid deployment, PMS integration, interactive guest engagement, and cloud-powered management, the hotel successfully modernized its in-room experience without disruption.

These success stories demonstrate how TVMagiX isn’t just an IPTV solution—it’s a game-changer for modern hospitality, offering seamless integration, interactive services, and unparalleled guest satisfaction.